Policies
How FlowCraft Plumbing handles personal information for customers
This Privacy Notice explains how FlowCraft Plumbing collects, uses, shares, and protects personal information when you visit our website, request a quote, book an appointment, join mailing lists, call our desk, or otherwise interact with us about plumbing services. FlowCraft Plumbing is a professional plumbing business located at 103 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. For privacy questions, email [email protected] or call +64275353892. By using our website or requesting services you acknowledge the practices described in this Notice. If you do not agree, please discontinue use. This Notice applies to online interactions and to support conversations connected to quotes, jobs, warranties, and refunds. We handle personal information in line with the New Zealand Privacy Act 2020 and our obligations as a service business serving Wellington customers.
We collect information you provide directly, such as your name, email address, telephone number, property address, access instructions, preferred visit windows, payment-related details needed to invoice you, and messages about leaks, drains, installations, or refunds. When you describe a plumbing problem, we retain the content needed to diagnose, quote, schedule, and complete the job. We also collect information generated through website use, including device type, browser, approximate location derived from network data, pages viewed, referring sources, and timestamps. If you subscribe to tips or offers, we collect contact preferences and related engagement data where permitted. We may receive limited information from payment processors, mapping or scheduling tools, and fraud-prevention partners that helps us confirm payment, route technicians, or protect accounts. We do not require more personal information than is reasonably necessary. If you choose not to provide details needed for a site visit, we may be unable to quote accurately or attend.
FlowCraft Plumbing uses personal information to operate the website, schedule visits, prepare quotes, perform plumbing work, invoice customers, provide aftercare, manage warranties on workmanship, and communicate about your job. We use information to improve service quality, arrival estimates, and the clarity of our online booking experience. We may send service messages such as appointment confirmations, technician en-route notices, invoice reminders, safety notices, and policy updates. With your consent where required, or as otherwise permitted by law, we may send marketing about seasonal maintenance, drain care tips, and service offers. You may opt out of marketing emails by following the instructions in those messages or by contacting [email protected]. We also use information to detect and prevent fraud, secure our systems, enforce our Terms of Use, comply with legal obligations, and analyse aggregated trends in enquiries and completed jobs. Where we rely on legitimate interests, we balance those interests against your rights. We do not sell personal information in the sense of trading customer lists as a standalone product.
We share personal information with service providers who help FlowCraft Plumbing operate, including payment processors, hosting providers, email platforms, analytics vendors, scheduling tools, and, where needed, subcontractors engaged to complete specialised work under our direction. These providers are expected to process information only for agreed services and to apply appropriate safeguards. We may disclose information when required by law, court order, or governmental request, or when necessary to protect the rights, safety, and property of FlowCraft Plumbing, our customers, or the public. Our website may use cookies and similar technologies to remember preferences, keep form progress, measure performance, and understand how visitors use our site. You can control many cookies through your browser, though disabling certain cookies may affect site functionality. We retain personal information as long as needed to fulfil the purposes described here, including providing services, maintaining job and warranty records, resolving disputes, and meeting legal, tax, and accounting requirements in New Zealand. We implement reasonable administrative, technical, and physical safeguards. No method of transmission is completely secure. Please protect any portal credentials you may hold and notify us at [email protected] if you believe your details have been compromised.
Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and seek correction of information that is inaccurate, incomplete, or out of date. You may also ask us about our collection and use practices. To exercise available rights, contact FlowCraft Plumbing at [email protected] or +64275353892, or write to 103 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. We may need to verify your identity before responding. Marketing opt-out requests will be honoured within a reasonable time. Transactional messages related to booked jobs, invoices, and safety recalls may still be sent as needed. If you believe we have not handled a privacy request appropriately, you may complain to the Office of the Privacy Commissioner. We encourage you to contact us first so we can address your concern.
Our website and plumbing services are directed to adults making decisions about property maintenance. We do not knowingly collect personal information from children under sixteen for marketing purposes. If you believe a child has provided information to us without appropriate authority, please contact [email protected] so we can take appropriate steps. If you access our website from outside New Zealand, understand that information may be processed in New Zealand or in other countries where our service providers operate, where data protection laws may differ. We take steps designed to ensure appropriate protections for cross-border transfers where required. We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. Continued use of FlowCraft Plumbing services after an update constitutes acknowledgment of the revised Notice where permitted. For privacy inquiries, contact us at [email protected], call +64275353892, or write to FlowCraft Plumbing at 103 Lambton Quay, Wellington Central, Wellington 6011, New Zealand.
